Membership Training
Modules Available
Module 1 - An Introduction to Membership
Module 2 - Member Value Proposition & Offer
Module 3 - Member Retention Strategy
Module 4 - Member Engagement Strategy
In Production:
Module 5 - Member Recruitment Strategy
Module 6 - Member Experience (Customer Service)
Module 7 - Membership Team (HR)
Module 8 - Member Participation (Volunteering)
Module 9 - Membership Finance
Module 10 - Membership Systems, Tech and Data
Module 11 - Membership Governance
Training Experience
Over the years, I have written many content sessions for Memberwise conferences, and delivered multiple sessions for their weekly webinar programme, in-person tech events and online courses. I create bespoke training for in-house membership teams such as the National Trust for Scotland who needed consistent member recruitment training for their properties as well as CIOB who needed training on how staff can manage volunteers more effectively.